BK500 American Power Conversion (APC), BK500 Datasheet - Page 7

• Manufacturer Part Number: BK500
• Description: UPS; 500 VA; 120 V (Nom.); 120 V (Nom.); NEMA 5-15P; For MRO; BK Series
• Manufacturer: American Power Conversion (APC)
• Type: Networkr

Specifications of BK500

• Application: For MRO
• Approvals: CE Marked
• Brand/series: Back-UPS™/BK Series
• Capacity: 500 VA
• Color: Beige
• Communication: DB9, RJ11, RS232, USB
• Connection, Input: NEMA 5-15P
• Dimensions: 165mmH×91mmW×284mmD
• Input Type: NEMA 5-15P
• Length, Cord: 1.83 m
• Output Type: (3) NEMA 5-15R
• Power, Rating: 300 W
• Time, Backup: 3.4 min.
• Voltage, Input: 120 V
• Voltage, Output: 120 V
• Voltage, Supply: 300/500 W/VA
• Weight: 6.27 kg

Back-UPS will not switch on
Back-UPS does not power computer/monitor/external drive during an outage
Back-UPS operates on battery although normal utility voltage exists
Back-UPS does not provide expected backup time
A red indicator is lit
Red indicators are flashing
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on
Back-UPS not connected to an AC
power source.
Back-UPS circuit breaker “tripped”.
Very low or no utility voltage.
Internal battery is not connected.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
Back-UPS circuit breaker “tripped”.
The wall outlet that the Back-UPS is
connected to does not supply utility
power to the unit.
Back-UPS is excessively loaded.
Back-UPS battery is weak due to
recent outage and has not had time
to recharge.
Battery requires replacement.
Battery is not connected properly.
The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can pro-
vide.
Battery requires replacement.
Back-UPS failure.
Internal battery not connected.
Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage
Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time
Possible Cause
Troubleshooting
Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:
Specifications
Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Check that the Back-UPS power plug is
securely connected to the wall outlet.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment
breaker trips again, it is likely that one of the
connected devices is causing the overload.
Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the utility voltage
checked by a qualified electrician.
Check the battery connections. (See “Connect the Battery” under
“Installation” on the front page of this document.
Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches.
Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or ele-
vated temperatures.
Check the battery connections. Consult "Connect the Battery" under
"Installation" on the front page of this document. It shows how to
access the battery and connect the wires.
Move one or more equipment power plugs to the Surge Only outlets.
The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.
Call APC for service.
Check the battery connections. Consult "Connect the Battery" under
"Installation" on the front page of this document. It shows how to
access the battery and connect the wires.
20 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.
Procedure
350 VA - 12.5 lb (5.7 kg)
350 VA - 14.0 lb (6.4 kg)
6.5 x 3.6 x 11.2 inches
one-at-a-time.
350 VA - 210 W
FCC/DOC Class B Certified
23
32
0 to 95% non-condensing
47 - 63 Hz (autosensing)
o
o
Stepped Sine Wave
to 113
to 104
98 - 132 Vac
If
8 Hours
o
o
F (-5
the
F (0
500 VA - 300 W
500 VA - 13.8 lb (6.3 kg)
500 VA - 15.3 lb (7.0 kg)
(16.5 x 9.2 x 28.5 cm)
o
o
circuit
to 40
to 45
o
o
C)
C )
Back-UPS Storage
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be
ordered on-line from the APC web site (see below, a valid credit card is required).
When ordering, please specify Battery Cartridge RBC2.
Battery Replacement
Battery replacement is a safe procedure. The Back-UPS can be left on with the equipment connected
during this procedure. Do not replace the battery when the Back-UPS is On Battery. Refer to the APC
Safety Guide for additional information.
Please consult the "Connect Battery" diagrams (a through d) on the front page of this document when
performing the following procedures:
1 .
2 .
3 .
4 .
5 .
6 .
7 .
8 .
9 .
10. Carefully insert the battery fully into the Back-UPS.
11. Slide the battery compartment cover back into place.
12. The Replace Battery indicator will shut off within the 14-day self-test interval, or when the Back-
The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to
APC in the packing carton that came with the new battery. Additional recycling information is provided
with the new battery.
Service
If the Back-UPS arrived damaged, notify the carrier.
If the Back-UPS requires service, do not return it to the dealer. The following steps should be
taken:
1 .
2 .
3 .
For return:
Warranty
The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace
the original unit with a factory reconditioned unit. Customers who must have the original unit back due
to assigned asset tags and set depreciation schedules must declare such a need at first contact with an
APC Technical Support representative. APC will ship the replacement unit once the defective unit has
been received by the repair department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the
replacement to the customer.
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:
Please contact APC Technical Support to troubleshoot the unit before returning it to APC.
• When calling APC Technical Support, have the Back-UPS model number, serial number and date
• A Back-UPS under warranty will be repaired at no cost. The standard warranty is two (2) years
• Customers who must have the original unit back due to assigned asset tags and set depreciation
• If the warranty has expired, there is a repair charge.
• Disconnect the red battery terminal wire from the Back-UPS battery (see "Connect the Battery"
• Pack the Back-UPS in its original packaging. If the original container is not available, contact APC
• Never use styrofoam beads for packaging. Damage sustained in transit is not covered under the
• Write the RMA number on the outside of the package.
• Return the Back-UPS to APC by insured, prepaid carrier to the address provided by APC Techni-
While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a).
Slide the battery compartment cover off of the Back-UPS (diagram a).
Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery
firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (dia-
gram b).
Carefully unpack the new battery. Retain the packing carton so that the old battery can be recycled.
Insert the new battery halfway into the Back-UPS (diagram d).
Connect the wires to the new battery as follows:
Red Wire - to red (positive) terminal
Black Wire - to black (negative) terminal
Note: Small sparks at the battery terminals are normal during connection.
UPS is switched On.
Consult the Troubleshooting section to eliminate common problems.
Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common Back-
UPS problem.
If the problem persists, consult APC On-line Technical Support or call APC Technical Support
(see below).
of purchase available. Be prepared to troubleshoot the problem over the phone with an APC Tech-
nical Support representative. If this is not successful, APC will issue a Return Merchandise Autho-
rization (RMA) number and a shipping address.
from the date of purchase. APC’s standard procedure will be to replace the original unit with a fac-
tory reconditioned unit. APC will ship the replacement unit once the defective unit has been
received by the repair department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship
the replacement to the customer.
schedules must declare such a need at first contact with an APC Technical Support representative.
instructions and graphics on the front of this document). Department of Transportation (DOT) reg-
ulations require that the battery wire be disconnected before shipping the Back-UPS to APC.
Technical Support to obtain a a new set. Pack the Back-UPS properly to avoid damage in transit.
warranty (insuring the package for full value is recommended).
cal Support.
86
23
Storage Temperature
o
o
to 113
to 86
o
o
F (-5
F (30
o
o
to 30
to 45
o
C)
o
C)
Recharge Frequency Charging Duration
Every 6 months
Every 3 months
Copyright © 2002 American Power Conversion. All rights reserved.
8 hours
8 hours