MOC3020-M Fairchild Semiconductor, MOC3020-M Datasheet - Page 56



Manufacturer Part Number
Fairchild Semiconductor

Specifications of MOC3020-M

No. Of Channels
Optocoupler Output Type
Input Current
Output Voltage
Opto Case Style
No. Of Pins
Peak Reflow Compatible (260 C)
Isolation Voltage
Mounting Type
Through Hole
Rohs Compliant
Lead Free Status / RoHS Status
Lead free / RoHS Compliant
Quality System
The success of Fairchild is dependent upon the level of service that we can provide to our customers. One of
the ways that we provide this high level of service is through a comprehensive quality system. Fairchild’s Quality
Strategy stresses four key areas:
This quality system bolsters Fairchild’s strategic initiatives of product innovation,
cost-effective manufacturing and superior customer service.
Fairchild has a strong focus on Supplier Quality. Quality systems and programs are in place for all Fairchild
suppliers worldwide including direct raw materials, fabrication, assembly and test subcontractors. These include
a comprehensive rating system, controlled supplier lists, documented qualification procedures and
environmental standards specifications.
Fairchild is committed to Development Quality. Development processes are based on the QS9000 Advanced
Product Quality Planning (APQP) methodology. APQP is a concurrent engineering process that examines the
processes, products and technologies to assure the end products work optimally. These developmental
processes include a phase review system wherein at each point in the process, there is an opportunity to decide
whether to continue or discontinue development as appropriate. Integral to the APQP methodology is the use of
Failure Mode and Effects Analysis (FMEA) to examine the various ways that product, process or equipment
failures can occur and develop control plans to proactively prevent the failures.
Fairchild’s Manufacturing Quality systems are founded on the principles of Built-In Quality. Quality is an integral
part of every step in the manufacturing process, starting with the development process itself. Fairchild’s
Manufacturing and Engineering groups make extensive use of statistical methods such as Design of
Experiments to determine optimal process parameters and Statistic Process Control (SPC) to monitor the
process performance. Continuous Improvement efforts use information available from sources such as
customers, process control monitors, reliability testing and final test operations to generate action plans that will
push the factories ever closer to quality perfection.
Service Quality is not just an afterthought at Fairchild. It is a major part of our quality system. An integral part of
Fairchild’s Service Quality is the Customer Quality Engineering (CQE) group, which is a global organization of
engineers dedicated to addressing all process, product or service quality issues that customers may have. CQE
also acts as the customer advocate within Fairchild and is available to support customers with qualification
information, surveys, questionnaires and other inquiries. Additional service support is available through a new
virtual organization of customer quality champions who are trained and certified to provide direct customer
support from each of Fairchild’s manufacturing sites. Fairchild’s service quality includes fully equipped failure
analysis labs at all manufacturing locations to test customer returned samples.
The Future
All of Fairchild’s manufacturing sites are in the process of enhancing their quality systems to meet the
requirements of the TS-16949 standard. Quality systems based on this standard have a very strong link to the
associated business processes. Another part of our future direction is an active focus on environmental quality.
With the billions of parts that semiconductor manufacturers ship, it is imperative that these products do not
contaminate the environment. Fairchild is contributing to this effort through compliance to industry standards
such ISO-14001, conversion to lead-free plating, elimination of hazardous or restricted substances in our
products and minimization of waste from our manufacturing processes.
We will continue to improve our processes, products and services to provide customers with design solutions
that offer a true competitive advantage. This drive for continuous improvement is ingrained in our culture and a
key to the future success of Fairchild Semiconductor and our customers.
Designing In Quality
Building In Quality
Customer Service
Continuous Improvement
Quality Statement